Return and Refund Guidelines. However, after reading the verification checks that they perform, realizing they have a 30-day return policy, and reading other positive reviews, decided to use Swappa...and am glad that I … Swappa will refund sale fees to buyers when a sale is voided due to fault of the seller or Swappa. Because Swappa uses PayPal for payments, and they provide the payment protections, PayPal policies for returns take precedent and should be followed. This is a good way to get a discount on your upgrade. Email store+help@swappa.com What’s the difference between Swappa’s marketplace and store? 3,065 reviews for Swappa, 4.7 stars: 'I had a great experience as a first-time Swappa user. I recently purchased a phone on Swappa for $540. I have bought three devices, all iPhones. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the items and any taxes due to be refunded by Swappa. Buyer may void a sale and request a refund if the seller does not comply with Sale Fulfillment policies. The Swappa marketplace supports the buying and selling of gently used phones, Macbooks, Chromebooks, tablets and wearables between our users. Nintendo Switch Shipping Kit Sold out Pure Gear® Lightning Cable + Charger $19.99. To keep our marketplace safe, we don’t allow broken items. 11,671 likes. Swappa Overview. All return policies must comply with Swappa's site-wide policies. buy with confidence. Buy and sell newish tech. Seller may void a sale if the buyer does not meet stated, required criteria for buying. Transparency has to item current market costs are clearly explained. I am happy with my purchase and would not hesitate to use them again. Sellers should refund promptly for returned items after received. No seller may deny a return when a device is received not as advertised, and you can find more information how to report a problem with a purchase here. This keeps scammers away so you can We may receive commissions for purchases made through these links. However, Swappa does not allow junk and broken products to be sold via the site. I contacted Swappa and they are behind me in that I am not obligated to accept a return and they will remove any bad feedback left as a result. Standard shipping costs (ground shipping with tracking and insurance in the same country) should be included First try and contact the seller on swappa, make sure he isn't responding (swappa staff will be watching your conversation too and help you if the seller is indeed not responding). Sellers are urged to outline return policies for their listing. Swappa's privacy policies can be found on our Privacy page. If an item is received not as described the buyer shall be entitled to a refund. These methods may include public comments, not obligated to accept a return except in compliance with the stated voluntary return policy. The used games that aren't priced competitively (e.g. Catalog; Help 0 Swappa Store Catalog; Help My Account. The seller should provide a return address, and the device should be shipped back with tracking and proper insurance, If applicable, the buyer should provide the, When shipping the product back, the return tracking number should be provided on the sale page via the "Add Shipment" button, Once the product has been shipped back, please provide the return tracking number on the sale page, so Swappa can mark the sale as canceled. Swappa does not allow restocking fees when not clearly advertised on a listing page before purchase. The right to request deletion of their personal information collected or maintained by Swappa. If they don’t sell it in that amount of time, they get a refund and hold onto their old phones. My only fear is that the people working the claims at Paypal see his issue (can't get some of his files to play on the device) as a defect and side with him. In the event of a return, Swappa will refund the sale fee when the seller is at fault but in the event that a buyer simply changes their mind about a purchase. Swappa provides methods for buyers and sellers to communicate. Consumers are not pleased with Discounts and Special Offers … Seller is, Sellers are expected to ship within two business days of receiving payment. Sellers should refund promptly for returned items after received. However, this restocking fee must be clearly mentioned in a seller's listing description in order to be charged. Define your own return policy. private comments, private messaging, or providing information for direct contact via email or phone. good vs. fair), The refund should be processed promptly when the phone is received back. Returned items should be shipped with proper tracking and insurance for the buyer's protection. Shipping: We will ship within 24 hrs. email addresses, phone numbers). On Swappa you buy and sell directly with other users. If someone is a new seller and has no feedback then you should find out what the return/refund policy is. Buying items on Swappa is not only dead simple, it’s also safe and fun. Payment is swift and efficient. Every product has listing requirements and an approval process to ensure confident shopping. When an item is to be returned either the buyer or seller will pay return shipping costs. If the seller advertises US-only shipping and the buyer is in a different country, the seller may void the sale. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Review authors value the most Diversity of Products or Services. Today at Rickydees Productions Ricky reviews Swappa.com where you can buy and sell used phones, tablets, and even smartwatches. is blocked and/or cannot be activated) and must be returned, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing. Do to a lack of communication from the seller Swappa support immediately intervened and the problem was resolved. All Gear4 Piccadilly, iPhone Case $39.99. Should you have any other questions, feel free to reach out to our support team here. I appreciated the easy yet through buying process and found the FAQ section to be quite useful. Here are our standard return instructions: For returns, the seller should provide instructions / address and the phone should be shipped back with tracking and proper insurance. What they do is purchase a new iPhone and then use the 14-days (on average) as a window to sell their old iPhones and other devices. Savvy shoppers use the iPhone return policy to their advantage. If the seller requires a PayPal confirmed address and the buyer does not have one, the seller may void the sale. The right to opt-out of the sale of personal information (Swappa does not sell user information) The right not to receive discriminatory treatment by Swappa for the exercise of the privacy rights conferred by the CCPA. We have a Swappa buy gone wrong! If an item is received in an unusable state (e.g. The seller used photoshop to hide all the scratches and defects. There are honest sellers there that post pictures where you can clearly see signs of use, but I bought my phone from a dishonest seller. This was the first time using Swappa… This was the first time using Swappa when purchasing a used device, so I was hesitant. Standard shipping policies apply to all Swappa sales. As you might recall, we recently announced that XDA has made Swappa its official marketplace for buying and selling gently used mobile devices. What do I do if I receive an item that's not as described? Swappa is an e-commerce company developed and founded in 2010 for the facilitation of sales of new and used mobile devices such as cell phones, tablets, wearable technology, and laptops, smart home technology, gaming products, digital cameras, and camera lenses as an alternative to other internet based marketplaces such as Craigslist and eBay. device to the buyer. Swappa website gave me the opportunity to get what I needed in my criteria for a smartphone. support team actually reviews and approves each listing. No International Shipping. Swappa does not allow the public exchange of private contact information (e.g. Seller may void a sale if they suspect fraud on the part of the buyer. Swappa. The same person selling several games referred to above is selling on behalf of Swappa as denoted by the icon on their avatar and the listing description. Cutting out the middleman means you join a community market with the best prices and highest value. So there you have it. (eCheck payments are not considered received until cleared.). Trust me the condition of my phone was worse than described. However, all seller return policies are based on the assumption that the product is received as advertised and in accordance with Swappa policies. Need help? Disclosure: This site contains affiliate links to other sites. Before purchasing the phone I explicitly asked the seller if there are any financial obligations tied to the phone / if the phone is under a payment plan in which he replied "No, it isn't under payment." Buy safely on Swappa and save time and money. If an item is received as advertised, but the buyer wishes to return ("buyer's remorse"), the seller is Here are Swappa's policies on covering the cost of return shipping: When an item is to be returned either the buyer or seller will pay return shipping costs. Thus, if a seller does not specifically advertise that they accept returns in their listing description, they are not required to accept a return for a refund in buyer's remorse situations. Return Policy: If you discover any defect or functionality issues, you can return it & receive a full refund. Our expert staff at Swappa reviews and approves every listing and we've helped b uyers and sellers complete over $300,000,000 in transactions. Please Help! If you request a return within the required days of delivery, Swappa will even pay for the shipping fee. the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing. For sale on Swappa: a gently-used LVAT69010 Apple iPhone 8 (Unlocked) [A1863] - Red, 64 GB for $195. times and a valid tracking number that can be provided to the buyer at the time the product is shipped. overnight shipping). Safe and friendly marketplace with lower fees. swappa staff says they are not doing anything to mediate the dispute and the buyer is free to file a dispute with paypal to ask for the entire amount of money back. Swappa Launches UK Market. What comments are appropriate for listings and sales? Swappa sales are binding, though the may become void in certain circumstances. The sale experience process is straight forward but the swappa site disclosure is misleading regarding no seller listing cost and that the buyer bears the $25 charge. Our return policy is simple: Store Credit: If your items do not fit or you changed your mind, you will get back the full amount you paid, excluding shipping, in the form of a Swap.com store credit. Please email store+help@swappa.com, along with an order number, for guidance. Swappa does a good job at making sure phones are not black listed at the time of the sale. On Swappa, sellers are allowed to define their own return policies. Seller must communicate shipping tracking data, including carrier and tracing number, to buyer and Swappa. If an item is received in an unusable state (e.g. We have a team of Swappa experts that are here to help! | Read 21-40 Reviews out of 11,536 I would still expect the seller to honor their return policy, especially considering there were no restrictions on the return. Buy direct from Swappa for the best in used mobile phone and customer service. im utterly speechless. Disclosure: This site contains affiliate links to other sites. Finally, about a week ago, Swappa staff finally got involved. Swappa was first mentioned on PissedConsumer on Nov 18, 2015 and since then this brand received 6 reviews.. Swappa ranks 134 of 808 in Gadgets and Accessories category. Read more on our blog. If an item sold on Swappa becomes blacklisted, through no fault of the buyer, outside of PayPal's refund window , Delivery in 2-5 business days. Being able to liaise directly with buyers. The new games being sold cheap by Swappa were purchased new and are being sold a few bucks cheaper to encourage new users (like you reading this) to try out the marketplace. Swappa has 5 stars! If an item is returned due to a disagreement in the condition of a device (e.g. We may receive commissions for purchases made through these links. he now wants to return the brick to me for a full refund. Unopened accessories can be returned to the address (below) for a full refund (within 30 days) Items damaged by the buyer are not eligible for an exchange or refund. Seller may not (in good standing) void a sale because they forgot to include shipping costs. Seller may void a sale if full payment is not received from the buyer. The swappa website is simple to use. Swappa has the items I want. No junk, no jerks. the seller is expected to provide a reimbursement for the market value of the device or a comparable replacement Sometimes people are just busy / unable to contact you. Swappa Free Return Policy You have 365 days to return an item unless it’s damaged, soiled, or excessively used at Swappa. There are no fees for sellers. All return policies must comply with Swappa's site-wide policies. All returns where the issue is not found or if buyer no longer needs the item 20% restocking fees will be a charged. the buyer must have broken it in the few weeks time that he's used it for whatever reason. Additional policies and information may be defined in our FAQ pages. Sellers are permitted to charge a reasonable restocking fee in clear buyer's remorse situations. In events of suspected fraud the seller must notify Swappa immediately. Also note that if you originally paid with store credits, your refund will be in the form of store credits no matter the reason for the return. Swappa sale fees are not refundable in such situations. Any refund in "buyer's remorse" situations should be less any fees already incurred by the seller. There is no enforced return policy by Swappa. Seller is obligated to fulfill a sale or otherwise complete the transaction with the buyer in a prompt manner. is blacklisted and/or cannot be activated) and must be returned, Mahngo Skin, iPhone Case $19.99. They want me to get the phone tested at Verizon before proceeding, so I'm going to do that. We can work on replacement option if applicable. Seller is responsible for providing reasonable support for any issues related to the item sold. Seller may void a sale if the buyer requests unreasonable shipping methods (e.g. Seller may use the shipping method of its choice so long as the shipping method offers reasonable transit no junk policy and our Swappa will refund sale fees to buyers when a sale is … No issues with the phones themselves but the last one came up showing an active EIP on T-Mobile. MacBook Shipping Kit Sold out Mahngo Scrub, Screen Cleaning Kit $7.99. Swappa has fantastic support and we're quick to answer questions! Selling to Swappa Pros: All transactions are carried out securely via PayPal. If a return for a refund is needed in a situation like this, and both parties have agreed to this as a resolution, here is Swappa's standard return instructions: Here are Swappa's policies on covering the cost of return shipping: Swappa makes it safe and easy to buy and sell used phones and quality tech devices. in listed price. Check out what 11,536 people have written so far, and share your own experience. Sellers are permitted to charge a reasonable restocking fee. The way the site operated gave me a sense of confidence in the process. I feel confident that the items will be as presented and that the swappa staff is actually available if I have a problem. I have yet to hear back from the seller. Refunds are subject to PayPal's refund policies and limitations. the buyer is typically responsible for covering return shipping costs. 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