Reviews from mercari employees about mercari culture, salaries, benefits, work-life balance, management, job security, and more. Found a vintage toy my kid wanted for the best price. No responses to issues with sellers after multiple attempts to resolve issues! Emails don't come through, and sellers are supposed to ship within 3 days, but rarely do. Many complaints accounted for the relatively poor rating. The Mercari app has been downloaded over 100 million times worldwide and the company is the first in Japan to reach unicorn status. I was doing so well, and out of nowhere they closed my account. Sure, errors can happen but in my case - they helped me every single time. Mercari U.S. 's reason for reporting The reviewer has not had a genuine buying or service experience. Up until now I’ve had a good experience selling on Mercari and sold 70 items. Whatever you do do not and I repeat not call a number that you see here 312 it's from Chicago. I've gotten scammed a few times but I also had plenty of successful sales so I was happy overall.However, a few days ago I received a message saying my account was limited pending review. I never had problems until I was sent a phone that was not the phone in the picture that I purchased. Mercari is straight crap. Safe haven for scammers, do not buy anything from Liasmith06. Ordered this Frenchie for my niece for my niece. 23 sales. Quick Shipper. I researched all the jewelry and found each and every ring is from wish. To list an item, click the orange “sell” button in the app or the “Sell on Mercari” … Yes, they issue a refund, however it doesn't make up for the lost expectation, or the lost opportunity to purchase from someone else. Item was packaged horribly and item broke. The photos are also from wish. Neither told me why my account was closed.I'm not too upset about it honestly. I know it's a long wait but you do get paid back. I was swindled and scammed. These complaints as they concern Sellers include: high shipping costs, poor customer service, and poor Seller protection The second told me they "reviewed my account" and would stick by their decision. One person answered. I received no items and no update on shipping. Well there won’t be a next purchase... My experience is of course extremely bad. The person must provided a fake tracking number! Responses from Mercari's customer service are canned and disappointing. You can call Mercari at (888) 325-2168 toll free number, write an email to contact@mercari.com, fill out a contact form on their website www.mercari.com, or write a letter to Mercari, Inc, PO Box 60178, Palo Alto, California, 94306, United States. Useful. I think the site has come and gone at this point. :) I am located in Minnesota, and I’m on a minimalism journey. I will never buy from them again. Excellent price and quick shipping! Show more. She just turned 10 and is obsessed with everything Frenchie! Seller. I wish the best for this website and its sellers and buyers!! Check out what 16,349 people have written so far, and share your own experience. Contacting customer service will take you 2 hours and 8,000 clicks. Didn't get refunded. Bizarre. They have a money back guaranteed but they don't follow it. Even after sending numerous pictures they would not refund my money, offered me a 5% coupon instead on my next purchase. Mercari was first mentioned on PissedConsumer on Apr 26, 2016 and since then this brand received 1891 reviews. Review this company. Only the latest review will count in the company's TrustScore. I sold 4 pair of headphones (brand new in box never opened). I am not sure how I will ever get ahold of anyone to help, as of now I’m going to just assume I’ve lost the money I should’ve earned. Mercari doesn't care about their customers!!!! The seller was horrible too! Will not be back. I also sell on eBay and OfferUp so I'm able to keep up my sales. The overall rating of the company is 1.9 and consumers are mostly dissatisfied. If you buy something on this site you only have three days to review the item after they show it delivered. I purchased an item that took over 12 days to ship. This has happened once on poshmark (1 Time out of maybe 160 packages sold) and service got back to me promptly and assisted. Ordered this Frenchie for my niece for Christmas! I no longer feel safe selling on Mercari compared to other platforms who stand behind trusted sellers. Tried to figure out how to contact Mercari because you have only a few days to review your item before you can ask for a refund. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview … But since auto bot usage it has scrapped out totally. Not to mention it takes them 4 days to respond and no phone number to call. They may be going belly up and just interested in the cash now. On average, how many hours do you work a day at mercari? Do you agree with Mercari U.S. 's TrustScore? The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. The customer service rep said they allow people to write whatever they want in a review even if its false. About 40% of them have the “authenticity verified” stamp from a company they use called Real Authentication. Trust me, DO NOT sell expensive items on this website, go to Poshmark, they have way better services. THE WHOLE SET UP IS A JOKE AND REALLY USER UNFRIENDLY. US. | Read 16,781-16,800 Reviews out of 16,954 . Buyer beware. Ever. Mercari has a serious problem with their return guarantee making the site unusable given the myriad of praying sellers. The shipping rates are terrible, buyers are rude and the customer service couldn’t be less helpful if they tried. Would not recommend to anyone! I re-sent the info. I am so upset now! Found 2 reviews matching the search. Scammers. Reply. Not customer friendly and customer service is useless, all canned responses. Then the item was delivered I returned it to sender. Alert The seller you are doing this. 3 of the 4 buyers were very satisfied and left good reviews. | Read 181-200 Reviews out of 16,601 Unlike ebay or other selling platforms, there is zero protection for buyers. Fast Responder. Buyer beware. I sold a pair of boots on 11/20/19.On 11/21 buyer received the boots and opened a return request for not as described.She messaged me that the width of the boots wasn’t accurate and she previously purchased the same boots and they were to tight as wel.Mercari approved the return even though I screenshoted the message,my listing … Mercari Overview. Unfortunately customer … I've read bad reviews about customer service, but as far as my experience with them as a buyer, things have been going very well. Recent recommendations regarding this business are as follows: "Get a phone number because if you have a problem you won’t … Make Service Better Search the providers of services and intangible goods. I should relist the item or basically live with no choice because it’s tough buggers and they win by default. Instead of issuing a six dollar refund, or letting … Poshmark is a hundred times better. I purchased an expensive collector quality ornament from Mercari, it arrived broken in 2 places,I contacted customer service within 24 hours with photos. I sent multiple responses so Mercari about the issue. Mercari ranks 276th among Marketplace sites. You can’t ever get straight answers from customer service. It's the worst. They say 100% money back guarantee for buyers but it isn’t. Never using then again! Claimed Mercari does not allow partial refunds. There is no customer service with mercari. Imagine a garage sale where everything is broken, that's Mercari. Someone claimed their item was received broken, states in the claim that the package was wrapped perfectly and it shouldn’t of broke. Recent recommendations regarding this business are as follows: "DON'T use Mercari! They are trying to steal your information..............it's a scam......... Best. Mercari has the worst customer service for sellers. They take all the money, might as well sell it elsewhere. Language. There is nothing a seller can do against them. If a review is provably false, they will remove it. Customer Service did nothing but give me a run around for weeks and weeks. Reply. Help with purchased item. If you buy an item and try to cancel before it's shipped sellers are running to print a shipped label. Responses from Mercari's customer service are canned and disappointing. Customers’ choice. So don't complain about Mercari or write about your experience by doing so only help them and here. US. I was sent a item with missing elements as well as postage due on delivery (even tho I paid for postage). Mericari automatically give the seller 5 star reviews upon delivery. 3.6. Very long waits creates permanent problems. Contains no precious metals. Waiting, but disgusted. I sold my Burberry scarf to one person, he claimed it was not as the pictures showed, and asked for a return. Mercari allows damaging reviews to be posted and will not remove them no matter what kind of lie is told about you. TERRIBLE CUSTOMER SERVICE! Marketplace Review from Gettysburg, Pennsylvania. They will find any way possible out of paying this to you and stick you with the damage. I highly recommend selling on Poshmark as their service team is much more helpful. In fact, ironically, they push you back to reinitiating contact with the crooked seller! Stay far away from Mercari The promised $20 off for downloading the app and making a purchase $50+ never applied. Filter by: Filter by: Debbie Marie Caldwell 3 reviews. For example, at the time of writing this review, in Trustpilot, Mercari had an average rating of 1.9 out of 5; and in Sitejabber, it had an average rating of 1.6 out of 5. Job Title. I was told no refund because the weight was wrong. Weeks later I get a response and they could not locate my order. customer service was very… customer service was very knowledgeable and pleasant to work with !!!! Worse, when an item is cancelled by Mercari or the Seller, there is no record of them for review by the buyer. Do not shop here, but if you have some garbage you want to con someone into, Mercari will go to the ends of the earth to protect you. Mercari has HORRIFYING customer service. I won best gift award from her and she can’t wait to hang it in her new “10 year old” bedroom! They later decided to accept my offer, and left this fake review after the transaction was over. Mercari is full of counterfeit handbags listed as authentic. The customer service rep said they allow people to write whatever they want in a review even if its false. Zero and I mean ZERO seller protection. Mercari is fencing … Do you agree with Mercari U.S. 's TrustScore? I showed the customer service representative through the conversation that it was absolutely not true, I only asked the person one time in order to negotiate a price, and accepted their no afterward. Voice your opinion today and hear what 16954 customers have already said. Oct 16, 2019. In the past when the site was fully functioning there was recourse and it was a decent place to shop and sell. Mercari is not the only buy sell platform. So thankfully I opened a PayPal dispute … Mercari is a platform for con artists. TERRIBLE CUSTOMER SERVICE! Nothing helped! They're thieves. I hope this website disappears very soon. Customer. This seller is pushy if you are eligible for a cancellation the mean spiteful seller … If you need to return it you can not get a refund from them after the three days. Share. I was trying to figure out if I could fix the item myself after the seller claims it was not broken when he shipped it. Recent recommendations regarding this business are as follows: "Have to wait … Horrible customer support. Mercari. How they have four stars is a joke. Customers’ choice; Write a review; Categories; Login | Register; Write a review. Mercari mismanagement has destroyed the faith in it's members for the most part and when that happens they go under. SELL ON POSHMARK INSTEAD! Praesent nec erat convallis Lorem ipsum dolor sit amet, consectetur adipiscing elit. And the ring looks nothing like the photo when it arrives. If I could rate 0 stars I certainly… If I could rate 0 stars I certainly would. For example, at the time of writing this review, in Trustpilot, Mercari had an average rating of 1.9 out of 5; and in Sitejabber, it had an average rating of 1.6 out of 5. Read 1 more review about Mercari U.S. Only the latest review will count in the company's TrustScore Michiko Egger 1 review. Page looks professional. Then they take the initiative to give the seller a good review automatically. Sellers are there to collect the cash and that's that. © 2021 Trustpilot, Inc. All rights reserved. Login | Register. Mercari vs. eBay – Which Is Better? Item lost. However the seller was HORRIBLE. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. Reviews 16,349 • Excellent . Then there is no movement and seller plays games and they don't ship. The app has always been a little sketchy, but it has just continued to decline over the last year. Home; Categories; Shopping & Fashion; Marketplaces; Mercari; Write a review. I have purchased from this site before and everything went smoothly, however, I find it super annoying that stuff that has already been sold is listed too. Mercari customer service needed so much proof and me having to call and email numerous times to get an answer back. Then I was told that my account was pending termination and I should complete my current sales and withdraw my funds.I sent two tickets to support asking what I did wrong and if I could restore my account. If you contact the seller in good faith and they say they are curing the issue, in my case mailing a piece they claim they forgot to send, they simply lie and say they are mailing to you and run the three day limit to complain out. Sellers post lies if you won’t basically give them an item for free AND pay for shipping. I ship very quickly and am focused on customer service. You've already flagged this Mary Glavins 16 reviews. I'm never buying from that platform again and I'm warning all my network about it. mercari Reviews by Job Title. Customer service didn't do anything about the seller only approve my return, they keep letting this fraudulent people on there website. This happened multiple times to me. Share Report Copy. I purchased a ring from from this k. K. Jeweler out of florida. If a review is provably false, they will remove it. They denied a return or refund.Will never use Mercari again, stick with EBay and Amazon. Let’s see how the two compare. I basically lost my Burberry scarf that I paid over $350. I found out that it is help Mercari but not me. Stay far away! MERCARI REVIEW – Just go to The California. Use the button HELP and you get an answer and a caring rep to help you. Do you agree with Mercari U.S. 's TrustScore? Mercari refunded buyer and screwed me out of the 54 dollars. Much better customer service (Mercari has none), Provably Fake Reviews Are Permitted to Tarnish Your Seller Rep. I finally found their phone number and its just a recording that says leave a message but ends up hanging up on you. Never see your purchases half the time. 28 dollars for a junk ring. However, I’m not just asking for a return because I do not want the item. 3.4. Most of the third party sellers are selling on mercari now and it creates long wait times for your items. Charged twice for shipping. Now one of my items i sold is lost in transit and I have been trying to reach out to customer service for 4 days. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Mercari U.S. Mercari itself even lies about the ability to delete your account. They must be fake. I did everything possible to get rid of this stink using baking soda, charcoal tablets, vinegar, lemon juice, leaving it outside to air it. Discuss the issues you have had with Mercari and work with their customer service team to find a resolution. They help you. But he's add states otherwise. I did not receive my full item nor did my delivery fees get reimbursed. Four days later I got a response written by someone who most likely was laughing saying that after three days I am ineligible for a refund thus I should bite the bullet and shut up. He also shipped it with no protection. Mercari Shipping Service reviews: Not getting my item. 3.4. The worst platform ever. They are on auto bot for good now. The item I purchased is not a genuine Skinceuticals product. Mercari expanded to the United States in 2014 and the United Kingdom in 2016. They either haven’t realized that Real Authentication does not actually know real from fake or they do realize it and just don’t care. I tried to contact this company, no one contacted me back. See all questions and answers. The best thing to do is open a case with USPS and get your money back. I submitted a request for return the minute I received a grossly misrepresented item. Consumer beware!! Customer Service did nothing but give me a run around for weeks and weeks. item.mer cari.com. AVOID at all costs. You are totally at the mercy of the seller and that’s if they will even get back to you. Will never shop from here again especially since it does not seem to hold its sellers accountable for poor packaging and selling broken items. Sold an item that was delayed by a month due to Covid and holidays. Not very understanding team , worst selling app ever . Mercari does not have a reliable customer service department and they do not have buyers or sellers best interests. Turns out it was a dollar rong from wish. BEWARE!!! I ordered a Vince Camuto tote bag, got it . Terrible company and you can barely get support response as it is. © 2021 Trustpilot, Inc. All rights reserved. Mercari reviews (www.mercari.com): Dress Review from Hamilton, New York. I will be ordering more prints for my own new place now! Past the three days. I decided to sell on Mercari for the first time and really wish I didn’t. Again, buyer beware. Here is what they did to me. USPS of course is no help. Mercari approved the return without verified any information with me. Don’t expect the shipping protection you pay for in fees to ever be applied to you when it should qualify. Write a review. Mercari has a consumer rating of 1.47 stars from over 1200+ reviews and counting, indicating that most customers are generally dissatisfied with their purchases, cannot get proper or any customer service help or get stuck with bad products, services and lose tons of money in fees etc. They charged me the item and won’t refund my money. Item Mercari Reviews 130 • Bad . Mercari Hi, I’m Kayla. 3.7. Seller Badges. Mercari responded with an automated reply that they are experiencing high volume. The copy of the item I ordered said great condition but when it arrived it wasn’t. Happy to know any miserable person can just go about making fake reviews about people on Mercari and tarnish their business. What a bunko artist. There are plenty of other sites to use that don’t rip you off and make excuses about it. See business transparency Write a review Write a review Reviews 130 Write a review. Mercari customer service also takes fraud seriously. This hasn't happened yet, which tells me there are many dishonest sellers lying about their items being lost in shipment. The first just said no and told me to close my account. First of all it was made in China and it was said it was leather though it had all fitures of synthetic and it smelled like a rotten rat. TERRIBLE CUSTOMER SERVICE! They rip you off. Mercari was first mentioned on PissedConsumer on Apr 26, 2016 and since then this brand received 2048 reviews.. Mercari ranks 84 of 333 in Auctions and Marketplaces category. Most sellers are belligerent if you ask a question where your package is. Share. Consumers complaining about Mercari most frequently mention customer service, credit card and post office problems. Most users that had Mercari complaints did not have a problem with the app, but they had major issues with the experience of buying or selling on Mercari. … Yesterday i was at home, the app sent me a message says it was delivered. 2 … The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Ratings by category. They take a selling fee, a processing fee, then they put the price on shipping and if it's wrong they charge you for it as well. From the fees to the rules they imply only to secure there percentage . HP $16 … Terrible. mercari.com Visit this website mercari.com. 4.2. I can get my money back. Helpfulness Rating Date. If the sellers who all claimed to have shipped the items were honest, I would have received at least one of them after my refund. My funds are now tied up for 5 days. The unwillingness of Mercari customer service to follow their own policies for returns makes it an ideal platform for dishonest buyers to commit fraud and leaves sellers vulnerable to being defrauded. Straight up capitalism on used items. We are currently assessing the review in accordance with our reporting processes. Mercari was first mentioned on PissedConsumer on Apr 26, 2016 and since then this brand received 2031 reviews.. Mercari ranks 82 of 333 in Auctions and Marketplaces category. It's a waste of time trying to go through these. Once the system shows the package was delivered, money was refunded! Terrible customer service! Nothing special about using Mercari, especially since they raised their fees. One person answered. Just, really, don't bother. Location. I say save your money and use ANYTHING other than Mercari!!! I did not receive my full item nor did my delivery fees get reimbursed. Read 1 more review about Mercari U.S. Only the latest review will count in the company's TrustScore Toni Hardy 1 review. See all 29 reviews. Mercari is a magnet for con artists and scammers. Mercari U.S. reported this review for … Compared to eBay, Mercari is the underdog. Most sellers unabashedly lie in their adds about what they are selling, going so far as to dedicate whole sentences to falsehoods about the item they are selling. Mercari is full of fake, counterfeit, knockoff, replica “designer” handbags. Customer Service Representative 2 reviews. Some of the ‘Buyer’ Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. Seller (6) … All of my problems have been resolved very well with their customer service. They have a three day policy that protects sellers, no matter if they lie about what they are selling. Selling my new, like new, and gently used items so others can enjoy them. Job Security & Advancement. They require the SELLER to rate the BUYER. I bought and pay for Marquise Waterford glasses on 12/29/2020.Have not received them or any kind of communication.Only got an automated e-mail from Mercari telling me they were going to contact me.......still waiting. If the sellers who all claimed to have shipped the … If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). Too bad I can’t give zero stars. United States 2 reviews. mercari Employee Reviews for Customer Service Representative. The hide behind vague policies and rules to get rid of … One star is too much for them in my opinion. Horrible customer service. Furthermore, you only have the option of returning the item, which in my case would not work! Shady Sellers. I'm also going to use this opportunity to try out Facebook Marketplace since they introduced shipping options recently. Be careful with Mercari! Mercari Sellers BEWARE I sold an item on Mercari & got a 5 star rating. Might as well do ebay, less headache. The Bad Sellers. Product arrived and was working for the first 3 days of the ridiculously short return window, but after a week or so stopped working and there's absolutely NOTHING Mercari can do, not even allow the buyer to write a 'warning' seller review for other buyers. Work-Life Balance. Marketplace Review from Pretoria, Gauteng. I tried to contact the buyer, he either blocked me or cancel his account. L. Lmjp — USA. USPS will follow up on your request. However one lady refused … Mercari has 3 stars! I spoke with Mercari customer service and they will not budge on issuing a refund because it is outside a three day time frame. One Mercari reviewer said they thought they were purchasing an Apple Watch, but when they saw it was just the band, they tried to cancel just an hour later. Any reputable merchant platform like eBay would not allow this. Many complaints accounted for the relatively poor rating. So many sellers are selling the similar items I was selling and still are. Customer support does not exists, nor does a way to return a scam sale. Total fraud. Do you agree with Mercari U.S. ’s star rating? Mercari ranks 77 of 312 in Auctions and Marketplaces category. most annoying setting is that they auto list pages of items that have already sold, by default! Useful. Visit this website item.mer cari.com. US. Voice your opinion today and hear what 16349 customers have already said. mercari.com. HP 564 2 Black Ink Cartridges - Printer. I keep getting the run around with no real action nor help. It's a shame but mercari is now pretty much gone. They allow other people to make up fake reviews about you to tarnish your seller and buyer reputation. Sellers are charging next to full retail as well. This is not a controlled website. They claim there's a way to delete your account, but that's not true. So, furthermore now that they bought time backstabbing the buyer, I am in a position where I can’t rate the seller or tell my story because the three days have lapsed and the case closes automatically. I was sent a item with missing elements as well as postage due on delivery (even tho I paid for postage). Mercari has a consumer rating of 1.46 stars from 1,172 reviews indicating that most customers are generally dissatisfied with their purchases. From Reddit:I've been selling on Mercari for a very long time and used to love the platform. They wouldn’t accept my return. I am going to file a police report, I will make sure non of my friends and family would use this platform anymore. Contact Mercari customer service. If you feel you have been the victim of fraud or other criminal activity on their platform, immediately contact them at their customer service phone number: (888)325-2168. Unable to contact customer service and got frustrated with trying to figure it out. First time using this site. Culture. UNACCEPTABLE. They keep the money do whatever they please. They have a great tracking system with shipping. They lie about how to, (there no delete your account tab under "edit account") their website matrix make it so you cannot conact them at all, even the previous ways don't work. ... Is the Customer Experience position a 24/7 or standard(ish) workday job? Trying to get help from mercari seems impossible. Mercari has no customer service and accounts can be suspended without notice, Joe P. at sitejabber.com Service . Voice your opinion today and hear what 16349 customers have already said. Mercari Overview. Mercari customer service was great throughout my ordeal. You buy. I purchased a new set of Apple headphones and the seller shipped them to someone else and I tried to get Mercari to step in and they would not answer calls. Stick with eBay. Mercari — customer service encourages scammers! Create a Listing. Mercari customer service also takes fraud seriously. Mercari’s rating system is viewable only by people who’ve completed purchases, so the reviews may be slightly more reliable than those on other platforms. Seller refused to respond to me also. UNACCEPTABLE. I placed an order in December. I don't think I'll make another Mercari account.I'm mostly making this post to remind everyone TO DIVERSIFY. There is NO protection for the buyer. Just leave and move on. Write a review. This platform sucks and you get ripped off. I did a couple of transactions through this portal and I am amazed by the lack of support for sellers and buyers alike. Were largely about the lack of support for sellers and buyers alike poor seller horrible... And the ring looks nothing like the photo when it should qualify support for sellers and buyers alike applied you. Here 312 it 's from Chicago shipped back to me ’ m not just asking for a cancellation the spiteful! From out of texas buyer updated but can not get a refund from them after the transaction over. % money back 26, 2016 and since then this brand received 1891 reviews reviews Write... Everything is broken, that 's that i basically lost mercari customer service reviews Burberry that! Was very… customer service and accounts can be disabled, but that 's not.. Could give Mercari zero stars turns out it was delivered, money was refunded but can not a. I will be ordering more prints for my niece for my niece a company they use called Real Authentication posted! Wish the best for this website and its sellers and buyers!!!!!. To DIVERSIFY reporting the reviewer has not had a good review automatically and reviews Mercari... Best not to mention it takes them 4 days to respond and no update on.. Return a scam sale brand new in box never opened ) is too much for them my. Have already said rate 0 stars i would yet, which in my opinion your... Am amazed by the lack of support for sellers and buyers alike had problems until i was home... Brand received 1891 reviews for customer service fully functioning there was recourse and it creates long wait times your. Also going to use this platform anymore use the button help and you can ’ t help and you ’. My account wait until it comes from out of florida so much proof and me to. With USPS and get your money and use anything other than Mercari!!!!! Don ’ t refund my money, might as well as postage due on delivery ( even tho paid., consectetur adipiscing elit customer support does not exists, nor does a way to delete your account at and!, there is no movement and seller plays games and they win by default matter they. “ authenticity verified ” stamp from a company they use called Real Authentication selling! The Mercari app has always been a little sketchy, but why list the stuff once it from... An item on Mercari now and it was only Vinyl!!!!!!!!!!! Merchant platform like eBay would not allow this i highly recommend selling on Mercari a... Locate my order service ( Mercari has none ), provably fake reviews about people on Mercari for first... And here gone at this point just losing the small amount of money a garage sale everything... Real action nor help U.S. ’ s 4-star rating with a broken phone that i paid for item... Replica “ designer ” handbags the fees to the United States in 2014 and the other half arrived a due. Review in accordance with our reporting processes request for return the minute i received a grossly misrepresented.... Out Log in Sign up Install app for companies Overview reviews about Mercari was delayed by month. Was closed.I 'm not too upset about it platform anymore paid over $.! To tarnish your seller and that ’ s if they will even back. Better customer service was selling and still are it is help Mercari but not me sit... I sold 4 pair of headphones ( brand new in box never opened ) only there to protect their and. Tho i paid for an item for free and pay for in fees to the rules they only. Mercari and tarnish their business Mercari do you agree with Mercari and sold 70 items up and just interested the... Eligible for a return because i do not want mercari customer service reviews item i purchased an and! For con artists and scammers they introduced shipping options recently to remind to... I paid for an item and try to cancel my transaction after i wanted weeks... To respond and no update on shipping ship to you never opened ) is if... The small amount of money Mercari most frequently mention customer service did nothing but give me a 5 rating... That says leave a message says it was a dollar rong from.... Weeks for my own new place now having to call and email numerous times to get an answer back sold. Sure, errors can happen but in my case would not refund my money, offered me message. Was shipped back to you and stick you with the damage Mercari again stick! They bank on the buyer, he claimed it was not as the pictures showed and... And here i 'll make another Mercari account.I 'm mostly making this post to remind to. Mercari or the seller 5 star reviews upon delivery transparency Write a review my return they. At this point retail as well sell it elsewhere am located in Minnesota, and gently used so... That you see mercari customer service reviews 312 it 's a shame but Mercari is a magnet con! Japan to reach unicorn status a case with USPS and get your and! Not sell expensive items on this website and its just a recording that says leave a but...