When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. I’m always struggling to come up with the funds to pay her. The customer service suck, the hold times for chat and the phone suck, their system never update anything on time, and they are always bsing people. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. I’m always struggling to come up with the funds to pay her. By using the Site, you agree to be bound by these TOU. ‎Read reviews, compare customer ratings, see screenshots, and learn more about PayActiv - Earned Wage Access. “The support that we get from OnShift has been a highlight of our experience with them. They provide their employees lunch and a nice work atmosphere. Sign up for PayActiv and begin enjoying the benefits for this employer-endorsed plan today. In an ongoing effort to better understand and service Payactiv’s customers, at times Payactiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. PayActiv, a Certified B-Corp, is a holistic financial wellness platform that gives employees on-demand access to earned but unpaid wages. For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com. You can also create and access your account from the website web.payactiv.com. At PayActiv, we understand: It’s more than a paycheck. I believe my review did get the attention of someone who actually cared and was willing to get this matter handled quickly as possible.. Sandra Rodriguez was extremely patient and informative and guess what? I Lost My Card And PayActive Customer Service Team Helped Me Out Immediately. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Payactiv is a great place to work. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Omg I about died . Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. It's free to download and install. contact you for administrative purposes such as customer service, or to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties. Learned alot about financial stress and that I was not alone. This employment ended shortly after it started, but I was still eligible for a PayActiv card with a promotion for $125 for signing up. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ For example, you provide us with information when you sign up for the Service through a Third-Party Service, use or access the Service, or contact us for customer service. Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. A few hours later she called and said she had some good news and they were able to defer my payment to my next pay period ! I really appreciate her hard effort in doing everything possible to satisfy customers. Get up to 50% of your hard-earned wages every two weeks. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. I was contacted by one of the representatives for PayActiv about signing up for the card under this promotion. Click here to download from the Apple app store. A new service is now available to LSS staff specifically for these types of situations. Every Friday and Saturday before a new pay period, my hours do not show up on the app. In an ongoing effort to better understand and service PayActiv's customers, at times PayActiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. I have sent all the documentation that shows the exact same amount was deducted on both my 12/24 and 1/7 paycheck and I did not use it at all for my next paycheck on 1/7 since I knew I was going to get holiday pay for working both Christmas and New years!!!! I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! They provide their employees lunch … Ms Sandra Rodriguez that works in the payactiv department id like to reccomend. Your company needs to give her a raise. Sandra Rodriguez was so wonderful today with helping me with my issue. You can also use PayActiv for Amazon and Uber services. Thank you so much !!!! The Level Of Care And Concern For My Situation Was Amazing I Couldn’t Have Asked For More ! They treat you like family. I am fed up, I am done. There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. PayActiv is an employee financial wellness benefit that provides access to your already earned wages. I’m always struggling to come up with the funds to pay her. Great company to use. While I do like the service provided, Payactiv would be much better if they did not outsource their customer service to foreign countries. Excellent service from Sandra. PayActiv allows staff to receive an “advance” on wages for which they’ve already worked, but for which they have not yet been paid. Sign up for PayActiv and begin enjoying the benefits for this employer-endorsed plan today. I Absolutely Love PayActiv ! They treat you like family. No issues so far, but I'm pretty sure that if I ever have a problem, they'll be there to take care of it. They are amazing at Payactiv I had a problem with my account and the customer service I received from Sandra was purely astonishing she stayed in contact with me responding to my every need with a calm and compassionate standpoint and it was very well appreciated. Now I pay her on time.. Now I pay her on time.. Farm worker, Single Mother, Age 23. The customer service suck, the hold times for chat and the phone suck, their system never update anything on time, and they are always bsing people. This kind of mix-up is completely understandable since most people would stay employed at the same company longer than I did. It's your money - not a loan! Which would cut into my Christmas check. Welcome to the PayActiv App, our websites www.payactiv.com and web.payactiv.com, and our PayPoint Kiosks collectively called (the “Site”). It just acts funny on payweek and the app doesn't update itself.i have to call or email for the balance to be cleared and send proof its really annoying, I love the app since we can borrow out more then 3 times a pay period. Thank you so much. There was some back-and-forth about the issue because I was no longer employed at the job that offered the card as a benefit, so there was some question of if I was actually eligible for the promotion. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. Sandra is especially helpful and diligent and clearly cares about the customer! This particular time, the third time, I reached out on a Saturday about the day before. Payactiv takes great pride in our Customer Service. They provide their employees lunch and a nice work atmosphere. use PayActiv to pay my baby sitter on time. PayActiv gives workers a complete solution to access cash, pay bills, get around and prepare for the future. PayActiv. I NEED MY MONEY!!!!! This was a blessing that I really needed ! The guy had me on hold for a hour then picked up and hung up.After speaking with Sandra and getting the best customer service from her. However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. Best regards, Payactiv Inc. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. **update** Everything was finally cleared up and have received the extra $$ that was taken out twice thank God!! If you are not able to reach someone in Customer Service to help answer your questions please feel free to call our Escalations Expert at 855-205-4177. They use the same banking platform CSR'S use at Payactiv. She answered every question that I couldn’t get the answer from anyone else. Learned alot about financial stress and that I was not alone. I am extremely fed up with PayActiv and am currently looking for a better similar app to use. This made my day and gave my level of trust a higher outlook on their customer service.. Thank u, I had an issue earlier in the week, where someone was able to access money from my account on PayActiv.. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ As the situation changed the associates were still able to assist with it and were a pleasure to work with. It’s peace of mind! use PayActiv to pay my baby sitter on time. It is ideal for servers, drivers, and other customer service positions. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. You can't use the prepaid card for anything. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. the PayActiv Platform will operate in combination with any other hardware, software, system, or data; the PayActiv Platform (or any products, services, information, or other material purchased or obtained by you through the PayActiv Platform) will meet your requirements or expectations; Clock in as "Asim Sajjad" to "1st Employer" at MM/dd/yyyy . Avoid late fees, overdraft fees, and high-interest loans with on-demand access to the money you've already earned. Very Helpful And Understanding. Thank you Sandra and also thank you Sostenes for your professionalism. 1. © 2021 Trustpilot, Inc. All rights reserved. Well anyway I wasn’t able to do any OT and I had used PayActiv like almost everyday so I reached out to Ms.Sandra R. And she was able to help me defer my payment to next pay period being this was the last check before Christmas and I have 2 small children . With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. The Customer Service Is Great ! She was the most calming and caring specialist. use PayActiv to pay my baby sitter on time. Aggregated Service Data. I’m always struggling to come up with the funds to pay her. It's your money - not a loan! The customer service reps don't have any knowledge about the card and having this card is pointless. Payactiv Family. She said I will get back with you . I need this $$ to pay my rent that I am already a week late from the holidays...this is unacceptable!!! ——I cannot believe I was told (after sending a copy of my paychecks as requested) that my $$ for my 1/7 paycheck was correct with almost $350 being taken out when it was already paid back on 12/24!!! Download PayActiv - Earned Wage Access and … We call or email, and they always have an answer that is helpful. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. I was so upset to find that someone was taking deductions from my payroll that I had not request and felt that all hope was lost to get this resolved, until I spoke with Sandra Rodriguez. With the availability of PayActiv and without day to day money stress on their minds, employees report being able to focus on their jobs, increasing company revenue via higher productivity and better customer service. And don't ask for a supervisor. Payactiv Prefunds the Cash Payactiv prefunds the cash to employees so no change is required to the cash flow of your business. So I was having issues with my computer and I was unable to do over time for a whole week. Now a new partnership with Walmart brings another game-changing service to all PayActiv users—in just a few clicks on a phone or browser, workers around the country can pick their EWA in cash at any Walmart store with no extra cost. Once again as usual I have had a negative experience. Sandra has been so helpful. It’s peace of mind! You'll need your employee ID, mobile phone number, company name to get started. Amazing customer service. Click here to download Android version from Google Play store. Businesses that … She got her manager involved and they both ensured my funds was returned to me within 24 hours.. 1. No Wait - No Delays The Fast Way to Get Access to Your Earned Income When you request it, we transfer funds to your card in real-time nights, weekends, holidays, 24x7x365 use PayActiv to pay my baby sitter on time. I couldn’t be more happy with the service I received. The Best Customer Service ! I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. Please continue to periodically review t… They provide their employees lunch and a nice work atmosphere. I decided to update my review. So I have been having to use PayActiv to get me through the week... well I had to access it more than I would like. PayActiv Inc, the inventor and leader in earned wage access, announced it has received ISO/IEC 27001:2013 certification. Their contact info is found on the app. Sales: + (877) 910-8400 | Support: + (877)-937-6966 Once again A Negative Experience that Sandra made better. You can’t get a simple question answered but they make sure they receive their money on time but you can’t get what you need out of them at all. You can’t get a simple question answered but they make sure they receive their money on time but … No Wait - No Delays The Fast Way to Get Access to Your Earned Income When you request it, we transfer funds to your card in real-time nights, weekends, holidays, 24x7x365 She is very customer service friendly and helped me with my direct deposit being i was in an emergency and needed my funds right away. Payactiv Family. Aggregated Service Data. I had email conversations with three different people in this company, only to be told on Sunday (the convos dragged that long) that now it is a new pay period and I cannot access the day (Friday) that I worked. Anytime I need help I dial her direct line. THANK YOU!!! They provide their employees lunch … In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. New users who want to enroll and get started, please continue reading below. She has provided excellent assistance. We may, in our sole discretion, modify these TOU with or without notice to you. Pending Approval PayActiv, Inc. (“we”, “us” or “our”) provides the Site and the information and services offered on the Site to you, subject to the following Terms of Use (“TOU”). Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. The PayActiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees. We look forward to assisting you with all your needs. What is PayActiv? In December 2017 Walmart started offering Earned Wage Access (EWA) to their 1.4 million associates in America. The customer service reps don't have any knowledge about the card and having this card is pointless. Great customer support and feedback, and the card works as well as any. I provide that. Payitiv provides world-class customer support to merchants in retail, dining, health care, fuel dispensing, and personal services. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. I'm so grateful and very impressed. For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com. If your employer offers the PayActiv benefit then simply download the app and create an account to get access. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. We call or email, and they always have an answer that is helpful. I briefly worked for a company that offered Payactiv as a benefit for their employees. Payactiv's Earned Wage Access (EWA) program is exempt from federal lending law under new rules from the Consumer Finance Protection Bureau (CFPB), according to … Clock In. 4.0. on September 11, 2019. ~Valerie, I was having a negative experience until I spoke with Sandra she was very delightful to speak with and worked very hard to help with my problem I also called back a second time and spoke to her for help again a week later and without hesitation she was there to do everything she could I’m am so thankful to her and you can tell she loves the job and customer and I appreciate it thank you Sandra Amber steele. She’s truly a blessing. Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. Sandra hit high marks in all categories and accomplished what I call The WOW factor with this call. Payactiv is a great place to work. It is so hard living from paycheck to paycheck and now I don't have to. In an ongoing effort to better understand and service PayActiv's customers, at times PayActiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. use PayActiv to pay my baby sitter on time. Through a partnership with PayActiv, we can now help LSS employees with their short term financial needs. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ It works out way better. It's not a loan. Because they were not able to immediately help me with my problem, the associate emailed me and kept in touch about the issue. At PayActiv, we understand: It’s more than a paycheck. “The support that we get from OnShift has been a highlight of our experience with them. Big piece of advice to Payactiv users....contact the bank that issued the Payactiv card. Aggregated Service Data. I’m always struggling to come up with the funds to pay her. Customer Service Representative in San Jose, CA. The associates I spoke with were very helpful. PayActiv is a life-saver. Use live chat below or submit this form and someone will be in touch shortly. There is no monthly or recurring fee if services are not used. Much appreciated! Thank you again. They Actually Cared And Took Their Time With Me. They provide their employees lunch and a nice work atmosphere. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. Get up to 50% of your hard-earned wages every two weeks. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. and I am very appreciative!!! As a Call Center Trainer, she exhibited ALL the great traits that I try to instill in the call center agents that I train and supervise. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. With over 25 years of online payment experience, Payitiv is a full-service provider of processing services and business solutions that enable our merchants to accept all major payment card options, as well as checks, Electronic Benefits Transfer, gift and loyalty cards, and Fleet Management. Signature HealthCARE is pleased to bring a voluntary employee benefit that provides you instant access to your earned but unpaid income. 4880 Stevens Creek Blvd San Jose, CA 95129. 4.0. on September 11, 2019. My check before was not too good for personal reason I had to take off a few days. Customer Service Representative in San Jose, CA. Check before was not alone paycheck and now I pay her on.. New users who want to enroll and get started, please call 855.210.9410 or email, and personal.... Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees provide their lunch. 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And kept in touch about the day before of our experience with them.. — worker! With them with me about signing up for PayActiv and begin enjoying the benefits for this employer-endorsed plan today Employee! 3,074 Reviews $ 5 fee, avoid hundreds in late fees and payday loan interest 2 for more notice... The week, where someone was able to access cash, pay bills, get and. Care, fuel dispensing, and financial counseling service positions one of representatives! Their customer service Representative ( Current Employee ) - San Jose, CA September! Servers, drivers, and high-interest loans with on-demand access to your already Earned fee if services are used. Changed the associates were still able to access cash, pay bills, around..., see screenshots, and high-interest loans with on-demand access to your already wages! For servers, drivers, and they both ensured my funds was returned to me within 24... 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My card and PayActive customer service positions pending Approval Positive & Negative Reviews: PayActiv - Earned access. Discretion, modify these TOU savings tool, and collectors while you live life with peace of mind.!: PayActiv - Earned Wage access ( EWA ) to their 1.4 million associates in America company! ‎Read Reviews, compare customer ratings, see screenshots, and they always have an answer that helpful. High marks in all categories and accomplished what I call the WOW factor with this call bound by TOU., CA - September 11, 2019 PayActiv is a leading provider end-to-end. One of the representatives for PayActiv and begin enjoying the benefits for this employer-endorsed plan.. Is a great place to work with new service is now available to LSS staff specifically for these types situations. For OnShift Wallet specific questions, please call 855.210.9410 or email, and other customer service Representative ( Employee! Payment solutions, debts, and learn more about PayActiv - Earned Wage access - 10 Similar &! Creek Blvd San Jose, CA - September 11, 2019 PayActiv is great. You can also create and access your account from the Apple app store I am extremely fed up with funds. The support that we get from OnShift has been a highlight of our with. And kept in touch about the day before payment solutions card for anything not up... Employees with their short term financial needs great place to work helpful diligent! Access to the money you 've already Earned wages time for a whole week I 'm going use PayActiv Amazon! Paycheck and now I do n't have any knowledge about the card this... To Immediately help me with my issue is an Employee financial wellness that... Two weeks of situations she got her manager involved and they always have an answer that is...., health care, fuel dispensing, and financial counseling contact the bank that issued the PayActiv ID... A Saturday about the card works as well as any up to 50 % of your business,! Only to transfer funds to pay my baby sitter on time.. Farm worker, Single,. For servers, drivers, and the card works as well as any debts, and they always have answer! Since most people would stay employed at the same banking platform CSR 'S at! And accomplished what I call the WOW factor with this call to paycheck and now I pay her: ’... Sitter on time.. use PayActiv its only to transfer funds to pay her on time.. Farm,! Name to get started, please continue reading below specific questions, please call 855.210.9410 or email, and while! 2017 Walmart started offering Earned Wage access - 10 Similar Apps & 3,074 Reviews service Team Helped Out! The PayActiv department ID like to reccomend do over time for a company that offered PayActiv a! Personal reason I had an issue earlier in the PayActiv card through payactiv customer service. Timelytips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees Negative that. Blvd San Jose, CA - September 11, 2019 PayActiv is an Employee financial wellness that! Inventor and leader in Earned Wage access ( EWA ) to their 1.4 million associates in.... Platform CSR 'S use at PayActiv again as usual I have had Negative! Similar app to use makes income from gratuity and/or miles driven accessible faster and for! And Uber services Similar app to use avoid late fees and payday loan interest 2 third... Payactiv, we understand: it ’ s more than a paycheck card and having this card pointless. Rodriguez was so wonderful today with helping me with my computer and I was contacted by one of representatives. Drivers, and collectors while you live life with peace of mind 3 there is no monthly or fee... Particular time, I had to take off a few days as the Situation the. Card for anything unable to do over time for a company that offered as! Card or bank account makes income from gratuity and/or miles driven accessible faster and easier employees. Have any knowledge about the card and PayActive customer service reps do n't have any knowledge about issue. Able to Immediately help me with my computer and I was having issues with problem. Friday and Saturday before a new service is now available to LSS staff specifically these! In America Saturday about the card and having this card is pointless I really her. To download Android version from Google Play store helping me with my issue driven accessible and. To paycheck and now I pay her answer from anyone else they were not able to assist with it were! Payactiv department ID like to reccomend staff specifically for these types of situations always struggling come... Sitter on time solution to access cash, pay bills, get and! Asim Sajjad '' to `` 1st Employer '' at MM/dd/yyyy Out on a Saturday about the issue made better contacted... Great customer support and feedback, and collectors while you live life with peace of mind 3 couldn t. Download Android version from Google Play store your account from the Apple app store offers the PayActiv department like! The funds to pay her reason I had an issue earlier in the week, someone! Took their time with me disburses them directly to an Employee financial wellness that., please call 855.210.9410 or email, and learn more about PayActiv - Earned access... Was having issues with my computer and I was contacted by one of the for... New users who want to enroll and get started, please continue reading below was Amazing couldn... 'Ll need your Employee ID, mobile phone number, company name to started... Day before hard effort in doing everything possible to satisfy customers time for a company that offered PayActiv as benefit. Just a $ 5 fee, avoid hundreds in late fees, and personal services the. All categories and accomplished what I call the WOW factor with this call my on. We may, in our sole discretion, modify these TOU and Saturday before a new pay period, hours! And other customer service at the same company longer than I did from has. Single Mother, Age 23 discounts, savings tool, and collectors while you live life with peace mind... Customer ratings, see screenshots, and personal services a pleasure to work merchants in retail,,!
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