After a guy in Poland successfully hacked into my Robinhood account on 11/2/2020, the hacker sold all of my stocks and cryptocurrency. I dont even have access to my account anymore and I lost all my year savings :(, I finally got my issues resolve with the customer support, it took one month but is done, all my funds are back. what kind of company is this when you try to open an account, and after one whole month of waiting they still did not verify my account. Janet Yellen told lawmakers during her Treasury Secretary confirmation hearing that the benefits of a big coronavirus relief package outweigh the costs in the long run. There is literally no ability to either call or live chat customer support. Biden warns things will get worse and expects the U.S. death toll to top 500,000 next month. They have shitty customer support and have pretty much always been that way. They changed their method of verification. What a coincidence, trying to do that also results in an error. This occurred on Wednesday, December 12, and lasted throughout the day. It's a machine to generate lawsuits. This company can actually improve on their customer service providers,i suggest guys can invest with www.cointraderoption. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 3009 reviews.. Robinhood ranks 248 of 1923 in Financial Services category. Do not use this fraudulent app. “We understand the sensitivity of your situation and will be escalating the matter to our fraud investigations team,” Robinhood customer service agents wrote them. Core Service Outages. This means shareholders would get 3 shares for every 2 shares they owned. Customer Service; Mitch Atkinson in Robinhood. Drew Millard Jan—03—2019 01:28PM EST. Now I was confused and thought I actually had 7 shares and would therefore need 9 or 10... not 4. Poor trading platform, limited customer service, ease of trading can be problematic: Best For: New investors who want to "learn by doing" at low stakes, buy-and-hold investors who like monitoring their portfolios : Who Should Use Robinhood? The app has a lot of great features but the company itself is shady and has the worst customer service I've dealt with in a long time. They actually are required to keep certain records, but this does not have to be done online. I have an issue transferring funds back into my bank account which has been in use and verified for over 1.5 years. You now have 4 shares because you gained 2 shares for every 3 shares you had. Robinhood ranks 25th among Brokerage sites. What Is Robinhood? Thought they were geniuses. Any other broker will close an account for good upon request but Robinhood will not. Accounts Looted, Customers Watched Helplessly. Robinhood has a consumer rating of 1.63 stars from 71 reviews indicating that most customers are generally dissatisfied with their purchases. Joe Biden became the 46th president of the United States at Noon today. The Lake Mary office is their strategic location for providing the worst possible customer service. By far this was the best meal we had in all of Bermuda! LOL. They will drain your account and there is no way to reach them by phone. They will give you nonsense generic emails while some guy in Poland is spending your money. 20-Year-Old Robinhood Customer Dies By Suicide After Seeing A $730,000 Negative Balance. If you want to invest, open an account with a reputable company.Robinhood will show you links claiming that they are required to keep records and books for a period of time online but will never tell you when the account will be fully closed. It looked legitimate, and I hope and still believe it is. Software engineer? They have my bank account information and my personal information, and now I feel unsecure with what they have. One of the reasons Robinhood hasn’t offered better service is that they do not have a large support staff ready and waiting to help. Outline Contributing Editor Drew Millard likes things, especially stupid and/or inconvenient ones. I never authorized them to liquidate my property and send it to an overseas criminal, and they know that. That’s one million users before the company even existed.. Sound nuts?– I’d say so. That's obviously wrong but when I asked about it they said it wasn't a problem and that data was just lost. I have more than 17 years of experience in the hospitality management field and I can tell you without a shadow of a doubt that their email customer service team (Special mention to Kendrick for updating my phone number when that wasn't needed but appreciated I suppose and most Special mention award goes to the lovely Leigha!!!! I was wrong and had 3 before so the split was performed correctly. His main gripes: The customer service is poor, the app seems to go on the fritz a lot, and a recent hacking incident in which almost 2000 Robinhood accounts … I contacted Robinhood because I thought I had 4 shares before the split and still only had 4. Now they are requiring me to show documentation that I am the account holder which I have. Robinhood adds that it’s addressing its customer-service problems. He called for unity in his inaugural address. I believe Robinhood delays the funds to gain interest from them.To say the least, after hearing so much about this platform from new traders and investors, I am extremely disappointed and would NOT recommend it to anyone. I wish I would've seen the Trustpilot reviews, I was mislead by tons of other reviews from years ago while these negative ones were buried underneath. After today you were paid cash in lieu for the remaining 1 share that was not able to be converted to 2 shares, and now you have 4 shares due to the 3 for 2 forward split. As a result, have lost a lot of $$$. Really? “Please be aware that this process may take a few weeks, and the team working on your case won’t be able to provide constant updates.”, “A limited number of customers appear to have had their Robinhood account targeted by cyber criminals because of their personal email account (that which is associated with their Robinhood account) being compromised outside of Robinhood,” a spokesman for the company said in an email. The focus is not on value added to clients in the form of tools and resources for trading, but attracting more people to the platform with the lure of one free stock. 7. I even could not use the robinhood card. You can't resolve anything. Hurricane Sandy; 911 Relief; What We Do. Antoine Gara Forbes … Almost every broker offers free trading now. Didnt Robinhood steal from the rich and give to the poor, seems you get what you sign up for these days. Satisfied Customer. "Anyway, I ended up figuring out on my own that I actually only had 3, but customer support did nothing to help and turned a 2 minute misunderstanding into a days long correspondence. Now we can come to expect the same level of customer service from stock trading platforms.....that we've always enjoyed with the crypto exchanges. You must send them an email and they will get back to you via email only. At this time, I have sold ALL of my stock on Robinhood so that I can cash out and move to another broker. “We’re actively working with those impacted to secure their accounts.”. I've used multiple trading platforms/brokerages over the past 20 years, and this is by far the worst. Two factor, strong passwords, a dedicated email account just for trading. And still no access to my account. Stock-trading service has come under pressure in US after one of its customers killed himself The Robinhood investment app had a waiting list … 1. Securities trading is offered to self-directed customers by Robinhood Financial. Democratizing finance for all. One bad day can get you evicted. Was this only for those holding bitcoin inside their accounts ? My impression only worsened with the difficulty in navigating the website (as compared to other trading platforms), the elementary functionality and look of the website, and the lack of resources and tools available to manage risk and make informed trading decisions.Essentially, it's a sales referral service masquerading as an online brokerage. No questions asked. You need to do better when you are holding people's money/assets. Solid app. Robinhood. I tried to create an account recently, but as another review has mentioned, I'm still awaiting verification after they asked me for a lot of sensitive information. I told the representative that was the wrong conversion if that was true... the support representative doubled down.He started telling me that forward stock splits result in shareholders having less stocks because they are split up and reverse stock splits combine stocks so that you have more of them.... that obviously is wrong and makes no sense!So I kept pushing and this representative decided to give me a math lesson for some reason... like he posted all these fractions, multiplied them wrong and somehow got from 7 to 4... it was really strange.Here is some direct quotes from our conversation:"You had 7 shares of [REDACTED] before this corporate action. Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto. …users. I overheard some people the other day talking about their trades on Robin Hood. 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